Alrowad IT Solutions has partnered with SmartBotHub to bring chatbot solutions to the Middle East and North Africa. SmartBotHub is one of the leading chatbot solutions provider for enterprises enabling them to create compelling automated message conversations (chatbots) between organizations and their customers and workforce. Business can thus move faster and provide efficient and “always on” services.
With one comprehensive platform operated through artificial intelligence, the product creates simplicity and cost-savings in any organization. It offers up to 10% higher conversion rates on messaging apps, 65% longer conversations and up to 30% more efficient employees. Built with Artificial Intelligence, Big Data and Machine Learning, the solution also offers rich transaction data analytics dashboards, so businesses can grow wiser in how their customers purchase and how employees work.
Announcing the partnership, Patrick Osta, VP Business Development & Operations and Managing Director of Dubai Office of Alrowad IT Solutions said that “Artificial Intelligence is spearheading the fourth industrial revolution around the world; and leading the MENA investments as companies want to utilize it in their business operations and add value to their processes”.
“We are excited about helping both the public and the private sectors recognize how AI and chatbots can solve the rising needs of their customers for accessibility, accuracy, efficiency and boost confidence in cyber security”, Patrick continued.
According to studies “By 2019, 40% of enterprises will be actively using chatbots to facilitate business processes and natural language interactions. By 2020, customers will manage 85 percent of their relationship with a company without interacting with a single human”. More importantly, chatbots reduce communication errors by 90% of limited or poorly trained customer-service and the difficulty of handling millions of conversations parallelly.
Al Karim Lalji, founder of SmartBotHub said that “The market has spoken, messaging and conversation are the preferred user interface and SmartBotHub is the leader”. “The recent years have seen a dramatic increase in emphasizing customer experience in services in the region. We have seen great response and interest from organizations across various sectors”.
On his behalf, Andy Wells, CEO of SmartBotHub said that " Our goal is to bring innovative Chatbot experiences to our customers that increase their customer engagement, increase revenues and create more efficient operational environments in the enterprise".
Alrowad IT Solutions and SmartBotHub participated in IDC CIO 2018 summit held end of February in Dubai showcasing the many solutions that can benefit the public and private sectors.